Requesting a data correction or removal
Send your request
If you represent a post-secondary institution or platform provider, you can request a correction to its program or institution records. Email privacy@credscape.io, or write to CredScape Market Intelligence Inc., 214-1111 Frost Road, Kelowna, British Columbia V1W 0G8, Canada.
The Data Requests and Takedowns policy explains the requirements for corrections and removals.
Include the facts for a correction
Send:
The official name of your institution or platform.
Your name, job title, and official institutional email address.
The URL of the inaccurate record in CredScape.
A clear description of the inaccurate data.
The correct information, with links to public sources on your institution's official website.
Confirmation that you are authorized to speak for the institution.
We acknowledge correction requests within 5 business days of receipt. We review and respond within 30 days.
Request removal with a formal notice
Institutions and platform providers can also request content removal. Send a formal notice containing:
Identification of the copyrighted work or database content to remove.
Its specific location or URL within CredScape.
The legal or policy basis for removal, including copyright ownership or specific terms of use.
Your name, title, address, telephone number, and email address.
A statement that you act in good faith and have legal authority to request removal.
An authorized physical or electronic signature.
We acknowledge a takedown notice within 3 business days. We review the facts and legal claims and may ask for more details. We tell you our decision and what action we are taking within 30 days. If we agree with the request, we remove the content from the active dataset.
If you disagree with the decision, email an appeal to privacy@credscape.io. Include a detailed explanation and any new evidence. Senior management reviews the appeal and gives a final decision within 10 business days.