Reporting a problem

Show us what happened

Email support@credscape.io with your organization's name and what you were doing. Include:

• The URL of the page where the problem appeared.

• The steps you took before it happened.

• What you expected and what happened instead.

• A screenshot showing the problem or message on the page.

These details help us start investigating the problem.

Check what the page is telling you

Some messages explain the status of your access or a feature. If you see Your access has ended, read When dashboard access is inactive. If a feature is locked, What your plan includes explains which features your plan covers.

Search can fall back to keyword relevance when semantic ranking is unavailable. Search: how matching works explains that message. The Comparable set workbench also tells you whether its engine is unavailable or no offerings qualify for the result.

Include the message you see in your report so we can understand what affected the page.

Add updates to the same ticket

You get an acknowledgement with a ticket number. We reply within one business day. Reply to that email if you have another screenshot or more details to add. Your reply is added to the same ticket.