Contacting support

Tell us what you need

Email support@credscape.io. Include your organization's name and what you were doing when you needed help. Describe your question or problem so we can understand what you need.

If an invitation or sign-in link is not working, read Accepting your invitation and signing in. If the dashboard says your access has ended, read When dashboard access is inactive.

Check service status

If CredScape is slow or not loading, check the status page. It shows live availability and any incident we are working on, and you can subscribe there for updates on maintenance and outages.

Watch for your ticket number

After you email us, you get an acknowledgement with a ticket number. We reply within one business day.

If you have more information to add, reply to that email. Your reply is added to the same ticket, keeping your question and updates together.

Change your account email or organization

To change your account email or move to another organization, email support@credscape.io from your current account email. Moving to another organization needs confirmation from an admin of the destination organization.

Request security and accessibility documents

Our accessibility statement is public. The HECVAT and our Accessibility Conformance Report (ACR) are available on request. Email support@credscape.io to request them.

Use the right route for data requests

To formally request a correction or removal of your institution's offering data, follow Data Requests and Takedowns. For access to, correction of, or deletion of your personal information, follow the Privacy Policy. Those requests go to privacy@credscape.io and have their own response timelines.