Billing and invoices

Check your subscription terms

Annual subscriptions are billed once. Monthly subscriptions have a three-month minimum. Canadian institutions pay in CAD and US institutions in USD. Taxes are extra. CredScape accepts payment by EFT against an invoice or purchase order. Card payment is available after the order is approved.

Review your signed subscription agreement and order form for your organization's terms and assigned seats. A named seat belongs to one person and cannot be shared. If your signed agreement conflicts with the Terms of Use, the signed agreement applies. Use Get pricing to discuss pricing for your institution.

Get help with an invoice

Stripe emails invoices and receipts automatically to your organization's billing contact. For a copy or to change the billing contact, email support@credscape.io.

For other billing questions, email billing@credscape.io. A payment-failure email includes a link to view and pay the invoice when available. If the link is missing, reply to the email to request a new payment link.

If a purchase order number, vendor form, or incorrect invoice address is holding up payment, reply to the invoice reminder. You can also reply to a renewal notice to request an invoice or quote for the next term.

Check access and changes

You can still access the dashboard with a subscription marked past_due if its term end date is today or later. See When dashboard access is inactive for access conditions and how to renew. For seat capacity and invitation checks, read What your plan includes.

To change your plan or seats, email support@credscape.io. We make the change in Stripe. Stripe automatically prorates mid-term changes.

To cancel your subscription, email support@credscape.io. Cancelling stops the next renewal. Your organization keeps dashboard access until the end of the term already paid for. For questions about refunds, email support@credscape.io.