Data Requests and Takedowns

Last updated 2026-08-11

CredScape aggregates and structures publicly available information about non-credit and micro-credential programs. We compile this data from Canadian and US post-secondary institutions and platform providers. The platform is operated by CredScape Market Intelligence Inc., a corporation incorporated under the Canada Business Corporations Act. This document explains how you can submit different types of data requests to our team.

We describe programs factually and compile publicly accessible institutional information. We want our data to be accurate and helpful. We commit to acting on well-founded objections quickly and in good faith.

Request Intake Route

All requests must be submitted through our single intake route. Please submit your requests by emailing privacy@credscape.io or by writing to us at:

CredScape Market Intelligence Inc. 214-1111 Frost Road Kelowna, British Columbia V1W 0G8 Canada

We handle four types of requests. Each type has specific requirements and verification steps.

1. Individual Privacy Rights Requests

We hold a limited amount of personal information. This information includes account data, behavioral logs, marketing emails, and Google Analytics identifiers. We do not store instructor personal data. We purged all instructor personal data from our corpus in July 2026.

If you are an individual, you may exercise rights under applicable laws. These laws include British Columbia's Personal Information Protection Act, the federal Personal Information Protection and Electronic Documents Act in respect of information transferred across borders, and Quebec's Law 25.

Rights You Can Exercise

  • Access: You can request a copy of the personal information we hold about you.
  • Correction: You can request that we correct inaccurate or incomplete personal information.
  • Deletion: You can request that we delete your account data and personal records.
  • Portability: You can request a copy of your personal data in a structured format as required by Quebec Law 25.
  • Withdrawal of Consent: You can withdraw your consent for us to process your data.

What We Need to Act

To process your privacy request, we need:

  1. Your full name.
  2. The email address associated with your account.
  3. The name of your organization.
  4. The specific privacy right you wish to exercise.
  5. Proof of identity. We may request a government-issued ID or verification code to confirm your identity before releasing data.

Response Commitment

We will respond to your privacy request within 30 days of receiving your complete information.

2. Institutional Data Corrections

We strive to keep our institutional database accurate. If you represent a post-secondary institution or platform provider, you may request a correction to program or institution records in the CredScape dataset.

What We Need to Act

To process an institutional correction request, we need:

  1. The official name of your institution or platform.
  2. Your name, job title, and official institutional email address.
  3. The URL of the inaccurate record in the CredScape application.
  4. A clear description of the inaccurate data.
  5. The correct factual information, along with links to public source materials on your institution's official website.
  6. Verification that you have the authority to speak for the institution.

Response Commitment

We will review your correction request and respond within 30 days, and acknowledge it within 5 business days of receipt.

3. Content Removal and Takedown Requests

Institutions or platform providers may request the removal of their content from our dataset. These requests are usually based on terms-of-use policies or copyright claims.

What We Need to Act

To process a content removal request, we must receive a formal notice that contains:

  1. Identification of the copyrighted work or database content you want us to remove.
  2. The specific location or URL of this content within the CredScape platform.
  3. The legal or policy basis for the request. This includes references to copyright ownership or specific terms-of-use terms.
  4. Your contact details, including name, title, address, telephone number, and email address.
  5. A statement that you act in good faith and possess the legal authority to request removal.
  6. An authorized physical or electronic signature.

Takedown Procedure

  • Acknowledgement: We will acknowledge receipt of your takedown notice within 3 business days.
  • Review: We will review your request. We will perform a factual and legal analysis of the claims. During this time, we may contact you for further details.
  • Outcome: We will notify you of our decision and actions within 30 days. If we agree with your request, we will remove the content from our active dataset.
  • Escalation: If you disagree with our decision, you can appeal. Send your appeal to privacy@credscape.io. Include a detailed statement of your disagreement and any new evidence. We will conduct a senior management review and provide a final determination within 10 business days.

4. Researcher and Journalist Data Requests

We support educational research and journalism. We evaluate requests for data access from qualified researchers and journalists.

What We Need to Act

To evaluate your data request, we need:

  1. Your full name and professional title.
  2. The name of your academic institution, research group, or news organization.
  3. A summary of the purpose and scope of your research or article.
  4. The specific subsets of the CredScape dataset you want to access.
  5. Your preferred data format.
  6. Your agreement to our standard research data usage terms. These terms include restrictions on commercial use and redistribution.

Response Commitment

We will review your inquiry and respond with our decision or next steps within 10 business days.