Managing your account

Keep personal details current

Open My profile to update your full name and job title. Your professional email appears on the page but cannot be edited there. These fields describe you within CredScape and appear separately from the organization identity shared by your team.

Use the security section on the same page to change your password. Confirm the current password, enter a new password of at least eight characters, and enter the same new password again. The replacement must differ from your current password.

Manage the organization separately

Open Organization settings to manage the organization's name, primary domain, province, logo, and current plan details. Changing your personal job title does not rename the organization, and changing the organization does not overwrite your personal profile.

If your account has no organization, the settings page offers Create my organization. An organization is required before you can invite colleagues or use the shared team context. To understand that relationship, read Your organization and team.

Know where access questions belong

Use Team members for active members and pending invitations. Seat availability is checked when an invitation is accepted, so the invitation guide covers capacity and account conflicts in context.

If dashboard access is blocked because the organization's subscription no longer qualifies, review When dashboard access is inactive. Your profile and organization settings answer different questions from subscription access.